Cooked fresh every morning in LingarajapuramDelivered within the hourLunch & dinner, Monday to FridayPause up to 3 times or 5 days a monthEmpty tiffin collected next dayCooked fresh every morning in LingarajapuramDelivered within the hourLunch & dinner, Monday to FridayPause up to 3 times or 5 days a monthEmpty tiffin collected next day

Policy

Meal subscription policy & terms of service.

Welcome to our Meal Library Service. By subscribing to any of our meal plans, you agree to the following terms and conditions regarding your billing, delivery, and menu management.

These terms are between you and SF Caterers (GSTIN 29AGCPI1787J1Z2), No.55, 3rd Floor, Gospel Street, 10th Cross, Lingarajapuram, Bengaluru 560084, which operates SF Daily Meals. See also our privacy policy, refund & cancellation policy and shipping & delivery policy.

1. Subscription tiers & meal inclusions

We offer three distinct subscription tiers tailored to your daily dining preferences. Your plan dictates the exact categories of items included in your daily delivery:

Premium Plan (9P)

Includes all 9 standard daily items: Main Course, Veg Curry, Raita, Dal/Sambar, Pickle, Papad, Sabzi, Roti, and Dessert.

Standard Plan (7P)

Includes 7 daily items: Main Course, Veg Curry, Raita, Dal/Sambar, Pickle, Papad, and Sabzi. (Please note: Dessert and Roti are excluded from this plan).

Budget Friendly Plan (3P)

Includes 3 essential items: Main Course, Veg Curry, and Sabzi. (All other categories are excluded).

2. The 26-day automated menu rotation & substitutions

Automated Scheduling

Our kitchen operates on a strict 26-day automated menu rotation curated from our library of 100+ distinct dishes.

No Manual Substitutions by Customer

The specific dishes delivered to you each day are automatically determined by the calendar rotation system corresponding to your selected tier. We are unable to customize or swap specific items outside the scheduled rotation for the day.

Market Substitutions by Kitchen

Because we source our ingredients fresh daily, item availability depends on local market supply. In the rare event that a specific ingredient or dish becomes unavailable, we reserve the right to substitute it with an equivalent item of similar quality and nutritional value. Where we can, we will tell you before 10:00 PM the night before, on your dashboard and by SMS.

3. Billing, fixed 15-day cycles & advance payments

Our operational model runs strictly on fixed, bi-monthly delivery cycles. By subscribing, you agree to the following payment framework:

Fixed Delivery Cycles

The service operates in two distinct blocks every month — Cycle A: from the 1st to the 15th of the month. Cycle B: from the 16th to the final day of the month.

Advance Payment Requirement

To maintain active deliveries, full payment for an upcoming cycle must be cleared exactly 3 days before the cycle start date. Payment for Cycle A (1st–15th) must be completed by the 28th of the previous month. Payment for Cycle B (16th–end) must be completed by the 13th of the current month.

Suspension

Failure to clear the balance 3 days in advance will result in an automatic suspension of deliveries for that upcoming cycle.

4. Pauses, cancellations and fees

Daily Cutoff Rule

To pause or cancel an individual scheduled meal delivery, you must submit your request via your dashboard before 10:00 PM tonight for tomorrow's delivery. Requests made after 10:00 PM cannot be applied to the immediate next day.

Strict Pause Limits

To ensure kitchen consistency, subscription pauses are limited. You are permitted a maximum of 3 pauses per calendar month OR up to 5 total paused days per calendar month, whichever threshold is reached first. Once either limit is hit, the system will lock and no further pauses will be permitted until the next month.

Cancellation Fee

You may completely cancel your active cycle subscription at any time. However, all complete subscription cancellations are subject to a flat cancellation fee of ₹100/-, which will be deducted from your remaining balance prior to any applicable calculations or service wrap-ups.

5. Delivery & freshness

Delivery Windows

Meals are dispatched daily during your selected delivery window. We aim for punctuality, but delivery times may vary slightly due to traffic or weather conditions.

Perishable Goods

Because our meals are freshly prepared and contain no artificial preservatives, they must be refrigerated immediately upon arrival if not consumed right away. We are not responsible for food spoilage if the delivery is left unattended at your doorstep.

Something here unclear?

The FAQ answers the questions these terms raise most often.

Read the FAQ →