Refund & cancellation policy.

1. How payment works

When you subscribe, your payment is credited to your SF Daily Meals wallet. Each day's meal, its delivery fee and a ₹12 handling fee per meal, which keeps it warm and fresh on the way, are held in the wallet at the 10:00 PM cut-off the night before — your balance still shows the full amount, but that part cannot be spent or withdrawn — and taken once the meal is delivered. A meal nobody has marked delivered is taken at 10:00 PM that night. There is no automatic debit from your bank or card, and plans do not renew by themselves.

2. Pausing

You can pause a day, or just lunch or dinner, until 10:00 PM the night before. A paused meal is not charged. Pausing a whole day moves it to the end of your plan. You can pause up to 3 times or 5 days in a calendar month, and your wallet needs at least ₹150 to pause.

3. Cancelling

You can stop lunch, dinner or both at any time. The change applies from the first day that is still before its 10:00 PM cut-off; meals already locked for the next day are delivered, and their held amount (meal rate, GST, delivery fee and handling) is taken on delivery. A flat cancellation fee of ₹100 applies, and up to 3 cancellations are allowed per cycle. Your wallet needs at least ₹150 to cancel.

Meals you cancel are never charged. The rest of your wallet balance stays yours.

4. Refunds

If we cannot deliver a meal that was charged — a failed delivery or a cancelled order — the full amount taken for it (meal, delivery and handling) is returned to your wallet automatically.

You can withdraw your wallet balance at any time from the Wallet page (minimum ₹100), except the amount a running plan needs to keep. We refund to the card or UPI account you paid with, or to your bank account. Refunds to the original payment method usually reach you within 5–7 working days of approval.

5. Tiffin deposit

If you choose the steel tiffin, a ₹500 deposit is held. 50% of it is refunded to your wallet when the tiffin is returned in usable condition.

6. Problems with a meal

If something is wrong with a delivery, raise it on the Complaints page or write to us as soon as you can, ideally the same day. Where a complaint is upheld, we credit your wallet.

Contact

SF Caterers, No.55, 3rd Floor, Gospel Street, 10th Cross, Lingarajapuram, Bengaluru 560084. Phone +91 97424 47652 / +91 73537 13004. Email hello@sf-caterers.com. GSTIN 29AGCPI1787J1Z2.