Complaints
If we got it wrong, tell us today.
Complaints go straight to the kitchen manager in Lingarajapuram — not to an outsourced help desk. If the fault is ours, your wallet is credited the same day.
Raise a complaint
Subscribers can also do this inside the app, where your recent deliveries are already listed.
What counts as our fault
Food that arrived cold or spoiled, a missing item from the day's menu, the wrong meal type, a leaking box, or a delivery outside the promised window. All of these get credited.
What we can't credit
Not liking a dish that was published on the calendar in advance, or a pause requested after the 10:00 PM cut-off. Both are avoidable — the menu is out a month ahead.
What happens next
Four steps, no chasing.
You get a reference
A ticket number arrives on WhatsApp so you can follow it up.
The kitchen reviews it
The manager checks the prep sheet and the delivery log for that route.
We come back to you
With what went wrong and, where it's our fault, a wallet credit.
It gets tracked
Repeat complaints on a dish or a route trigger a change, not another apology.